1. Scope
This Privacy Policy applies to information collected through this website, including contact form submissions, Request Service form submissions, file uploads, email communications, and any analytics about how the site is used.
2. Information We Collect
- Contact form data: name, company, role, email, phone, message content.
- Request Service data: vessel and voyage details (vessel name, IMO, flag, ETA/ETD), port and berth details, service scope, requisition information, billing details, and stakeholder contacts.
- File uploads: documents you attach to a Request Service submission (e.g. requisitions, scope documents).
- Email communications: messages you send to SPICA email addresses.
- Basic site analytics: aggregated, non-identifying data about pages and traffic where applicable.
3. How We Use Information
SPICA uses the information you provide to review, prepare, and respond to service requests; coordinate with suppliers, vendors, and stakeholders for scoped service execution; provide documentation such as packing list, POD, service confirmation, invoice, or close-out where applicable; and support business communication.
4. We Do Not Sell Your Information
SPICA does not sell, rent, or trade your personal or business information. Information is used for business purposes only.
5. Sharing
Information is shared only with parties required to execute the requested service — for example, vetted suppliers, vendors, transport providers, terminal/agency contacts, or branch/network resources — and only to the extent needed for the scope of work. SPICA may also share information where required by applicable law or compliance obligations.
6. Storage & Retention
Information is retained as needed to fulfill the related service, meet documentation requirements, and comply with applicable business and legal obligations.
7. Security
SPICA applies reasonable safeguards to protect information received through the website and email. No system is fully secure, and you submit information at your own risk.
8. Third-Party Links
This website may link to third-party services (e.g. Google Maps, WhatsApp, LinkedIn, Instagram). SPICA is not responsible for their privacy practices.
9. Your Choices
You may contact SPICA to request information about, correct, or delete personal information you have submitted, subject to applicable legal and business retention obligations.
10. Contact
For privacy questions, contact info@spicasea.com or call +1 (236) 865-9175. Office: 350-889 Harbourside Dr, North Vancouver, BC V7P 3S1, Canada.
11. Updates
SPICA may update this Privacy Policy from time to time. Updates are effective when posted on this page.